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It should not ring more than 3 times before being answered.
) people about their problem (unfortunately people tend to talk more about their bad experiences). The stats mentioned above clearly show how customer happiness brings an additional value to a company and how bad experience turns out to be an additional, unnecessary cost. They like the company, its products and enjoy the way it is doing business.The question is: why doesn’t it always look like that?Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?Phone calls are still the most popular way of getting support, because (at least theoretically) it gives customers the biggest chance of having their problem solved immediately.Although the Internet is full of best practices for phone support or call center guidelines, following your common sense is the right thing to do in the beginning.As Live Chat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more.
Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining Live Chat in 2006 Twitter The relationship between you is simple – they vote for a product/service with their wallets.
To help you with the task of creating a full-blown customer service department, we’ve prepared a guide on the most important aspects of customer support.
This ebook, will teach you how to approach phone, live chat, help desk and social customer service.
How often do you come back to your favorite pubs or restaurants, where a waitress or a bartender know your name, favorite dish or drink?
They will change the channel on the TV for you without asking – because they know that you are really into football, but not a big fan of hockey. ’ opens up a chance of creating that special kind of bond, a series of contacts that later turn into a relationship – where knowledge about customers usually goes far beyond their names – where selling is not an ultimate goal.
Markets and audiences’ size determine support tools.